Terms of Service

Please read them carefully to understand your rights and responsibilities.

Introduction

Please take a moment to read through these terms to understand your rights and responsibilities while using our services.

Welcome to ElfMachines

Welcome to ElfMachines. We provide specialized revenue operations engineering services including HubSpot API development, custom middleware, and infrastructure consulting. By engaging our services, you are agreeing to these terms and conditions, so please read them carefully.

Your satisfaction is important to us. If you have any questions or concerns about these terms, please do not hesitate to contact us. Our team is here to assist you and ensure you have a great experience with ElfMachines.

Acceptance of Terms

By accessing or using our services, you agree to comply with and be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, you must not use our services. Your continued use of ElfMachines services signifies your acceptance of these terms.

We reserve the right to modify these terms at any time. We will notify you of any changes by posting the new terms on our website. It is your responsibility to review these terms periodically. Continued use of the service after any changes means you accept the new terms.

Our Commitment to You

At ElfMachines, we are committed to providing you with reliable, enterprise-grade engineering services. Our goal is to help you build robust revenue operations infrastructure that scales with your business. We continuously work to improve our services and provide you with the best possible experience.

We value your feedback and suggestions. Please feel free to reach out to us with any comments or ideas on how we can serve you better. Your input helps us enhance our services and meet your needs.

Client Engagement

This section explains the requirements and responsibilities associated with engaging ElfMachines for engineering services. Please ensure you understand and comply with these guidelines.

Project Initiation

To engage our engineering services, you will work with us to define project scope and deliverables. You agree to provide accurate and complete information about your systems and requirements. This information helps us deliver effective solutions.

By engaging our services, you also agree to provide timely access to necessary systems, APIs, and stakeholders. Delays in access can affect project timelines and deliverables.

Data Security

Maintaining the security of shared credentials and API keys is a shared responsibility. You agree to provide access through secure channels and revoke access when projects are complete.

We recommend using dedicated service accounts for integration work. We follow security best practices and will never share your credentials with unauthorized parties.

Account Usage

As the account holder, you are responsible for all activities that occur under your account. This includes any actions taken by others who may have access to your account. Ensure that you monitor and manage your account usage appropriately.

If we detect any suspicious or unauthorized activities, we may take actions to protect your account, including temporarily suspending access or requiring additional verification steps. Our goal is to safeguard your account and personal information.

Limitation of Liability

This section outlines the limitations of our liability regarding ElfMachines services. Understanding these limitations helps you know the extent of our responsibilities and your rights.

General Limitations

ElfMachines services are provided on an "as is" and "as available" basis. While we build robust, production-grade systems, we do not warrant that integrations will be uninterrupted or completely error-free. We disclaim all warranties, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We are not liable for any damages resulting from third-party API failures, platform outages, or issues outside our control, including but not limited to direct, indirect, incidental, special, consequential, or punitive damages.

Third-Party Services

Our integrations connect with third-party platforms (HubSpot, Salesforce, NetSuite, etc.) that are not owned or controlled by us. We do not assume responsibility for third-party platform outages, API changes, or service disruptions. Using these third-party services is subject to their terms.

We are not liable for any loss or damage incurred as a result of third-party platform issues. It is your responsibility to maintain appropriate service agreements with your platform vendors.

Maximum Liability

In no event shall our total liability to you for all claims arising out of or relating to our services exceed the amount paid by you for ElfMachines services during the twelve (12) months immediately preceding the date of the claim. This limitation applies regardless of the form or source of the claim or loss.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by applicable law.